Support

Pocket Garage has no accounts, so your purchase is remembered by your store account, not by us.

1. Make sure you are signed in to the same App Store or Google Play account you originally bought with.
2. Open the garage and tap the gear icon (top right).
3. Tap Restore Purchases.
4. Wait for the confirmation. Pro should re-activate and advertising should stop.

If it does not work, check first that you are on the right store account — this is nearly always the reason. A purchase made on an Apple account cannot be restored on an Android device, or the other way round.

Try Restore Purchases first (above); a slow network at the moment of purchase is the usual cause and restoring fixes it. If it still does not unlock, close the game completely, reopen it, and try again.

If it is still wrong, email us with the order ID from the receipt Apple or Google sent you, and we will investigate.

Refunds are handled entirely by the app store — we are not the merchant and cannot issue one, however much we might want to.

• Apple: reportaproblem.apple.com
• Google Play: your Google Play order history, or Google's refund request form

Email us anyway if something in the game went wrong — we can often tell you exactly what to write in the refund request.

Both stores handle this and both are usually sympathetic. Use the refund links above. To stop it happening again, turn on Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases on iOS, or require authentication for purchases in the Google Play Store app's settings on Android.

1. Open the Settings app.
2. Tap your name at the very top.
3. Tap Subscriptions.
4. Tap Pocket Garage.
5. Tap Cancel Subscription and confirm. If you do not see a Cancel button, the subscription is already cancelled.

You can also do it at apps.apple.com/account/subscriptions, and Apple's own instructions are here.

1. Open the Google Play Store app.
2. Tap your profile icon (top right).
3. Tap Payments & subscriptions, then Subscriptions.
4. Tap Pocket Garage.
5. Tap Cancel subscription and follow the prompts.

You can also do it at play.google.com/store/account/subscriptions, and Google's own instructions are here.

You keep Pro until the end of the period you have already paid for — cancelling does not cut you off immediately and does not refund the current month. After that, advertising returns and cars that were unlocked only by Pro become locked again.

Nothing you customised is deleted. Your paint, parts and settings are all still there if you come back.

1. Open the garage.
2. Tap the gear icon (top right).
3. Tap Privacy Options.
4. The consent form reopens with your current choices. Change them and confirm.

The Privacy Options entry appears where the applicable law gives you an ongoing right to withdraw consent — in the EEA, the UK and Switzerland it is always there. If you do not see it, you can still control advertising at device level:

• iOS: Settings → Privacy & Security → Tracking — turn Pocket Garage off.
• Android: Settings → Google → Ads — delete or reset your advertising ID, or opt out of ads personalisation.

Opting out does not remove the ads — it makes them non-personalised. To remove them entirely, buy Pocket Garage Pro.

The reward is granted when the ad network confirms the ad was watched to the end. If the connection dropped mid-ad, or the ad was closed early, no confirmation arrives.

Wait a few seconds, then try again on a stable connection. If a reward is consistently not granted, email us with your device model and OS version.

No. Never. Rewarded ads pay out exactly the same whether you allowed tracking or refused it, and no part of the game is restricted by your answer. If you ever find otherwise, that is a bug — please report it.

We do not choose which ads you see. Tap the small AdChoices marker on the ad to report it to Google, which is what actually gets it blocked. Please also email us the details — we can add advertiser blocks at the AdMob account level.

Progress is stored on your device only. There is no cloud save and no account, so it does not follow you to a new phone and it cannot be recovered if the app is deleted or the device is reset.

Purchases are the exception: use Restore Purchases to get Pro back.

Track, Online AR and Online Track are marked “Coming Soon” in the mode select screen because they are planned, not finished. There is no date, and Pocket Garage Pro does not include them. Please do not buy Pro expecting them.

Open Settings in the garage and lower the graphics quality. Then close other apps, and make sure the device is not in a low-power mode that throttles the GPU. AR mode is the most demanding thing in the game and will warm any phone up.

Check the music volume in Settings, and check that your device is not muted or connected to a Bluetooth speaker you have walked away from. Another app taking exclusive audio focus (a call, a podcast) can also stop it; leaving and re-entering the garage restarts the station.

AR needs a device that supports Apple's ARKit or Google's ARCore.

• iOS: iPhone SE (2nd generation) / iPhone 6s and later, running iOS 15 or newer.
• Android: a device on Google's ARCore supported-device list, with Google Play Services for AR installed and up to date from the Play Store.

Everything else in the game works without AR.

• Give the camera more light. AR tracking fails in dim rooms.
• Point at a surface with visible texture — carpet, tarmac, a patterned rug. A plain white floor or a mirror-polished one gives the tracker nothing to lock onto.
• Move the phone slowly from side to side for a few seconds so it can build a picture of the floor, then tap.
• Once placed, pinch to resize and twist to rotate, then tap Drive.

Turn it back on in your device settings:

• iOS: Settings → Pocket Garage → Camera.
• Android: Settings → Apps → Pocket Garage → Permissions → Camera.

The camera is used only to render the AR scene. Nothing from it is recorded, stored or sent anywhere — see the Privacy Policy.